Clear Voices ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clearvoices.org, participate in our programs, or use our services.
As a faith-driven community initiative and project of Horizon Church, we recognize the sensitive nature of the information shared with us, particularly in the context of mental health and personal struggles. We approach data privacy with the same compassion and respect that guides all our community work.
We are committed to maintaining the trust and confidence of our community. We do not sell, trade, or rent your personal information to third parties for marketing purposes. Your information is treated with the utmost confidentiality and respect.
We collect information that you provide directly to us and information that is collected automatically when you use our services.
We recognize that information related to mental health, substance use, and personal struggles is particularly sensitive. We implement additional safeguards for this information and collect it only when necessary for program participation, with your explicit consent.
We use your information for the following purposes:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Program Registration and Participation | Contact info, demographic data, health information | Contractual necessity, consent |
| Communication and Support | Contact info, communication content | Legitimate interests, consent |
| Donation Processing | Payment information, contact details | Contractual necessity |
| Program Improvement | Usage data, feedback, demographic info | Legitimate interests |
| Legal Compliance | All relevant information as required | Legal obligation |
| Safety and Security | Contact info, program participation data | Vital interests, legal obligation |
In accordance with California law and ethical obligations, we are mandated reporters. We may be required to disclose information if we suspect child abuse, elder abuse, or if there is a threat of serious harm to yourself or others. This disclosure may occur without your consent as required by law.
We process your personal information based on one or more of the following legal grounds:
When you voluntarily provide information for specific purposes, such as program registration or newsletter subscriptions.
When processing is necessary to fulfill our agreements with you, such as program participation or donation processing.
When we need to comply with legal requirements, such as tax reporting or mandatory reporting obligations.
When processing is necessary to protect someone's life, particularly in crisis situations.
We may share your information in the following limited circumstances:
We may share aggregated, anonymized statistical data with funders, partners, or researchers to demonstrate program effectiveness and secure funding. This data cannot be used to identify individual participants.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Despite our efforts, no security measures are perfect or impenetrable. We cannot guarantee the absolute security of your information. In the event of a data breach, we will notify affected individuals and authorities as required by law.
Depending on your location, you may have certain rights regarding your personal information:
You may request a copy of the personal information we hold about you.
You may request correction of inaccurate or incomplete information.
You may request deletion of your personal information, subject to legal exceptions.
You may request restriction of processing in certain circumstances.
You may request transfer of your data to another organization.
You may object to processing based on legitimate interests.
To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within 30 days, subject to verification of your identity and any applicable legal exceptions.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
After the retention period ends, we securely delete or anonymize your information. Some information may be retained longer if required by law or necessary for legal claims.
We use cookies and similar tracking technologies to enhance your experience on our website.
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. We do not use cookies for behavioral advertising.
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
For youth programs, we collect limited information with parental consent and implement additional safeguards to protect children's privacy.
Clear Voices is based in the United States and processes information in the U.S. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.
By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Current Version" date at the top of this policy indicates when it was last revised.
We encourage you to review this Privacy Policy periodically. If we make material changes, we will notify you through prominent notice on our website or by other means as required by law.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
We will respond to privacy inquiries within 30 days of receipt.